A Marketing blog that leverages the decades of combined experience held by Ross4Marketing’s staff.

Many of our Domino’s clients tell us of a competitor moving into their area, and ask us for advice on how to combat the intrusion! Of course, there are many basic things that will certainly contribute to a competitor’s demise, such as great customer service and high-quality product. But take it a step further with a direct mail piece, that cements their loyalty to you!

Competitive intrusion mail plans are a powerful instrument of marketing. As a case study, a Domino’s Pizza franchisee had several new competitors spring up in the neighborhoods they serviced. New competitors mean a smaller share of the pizza market. The franchisee called upon Ross4Marketing to help.

A Direct Mail marketing plan was put in place in order to offset the potential loss in business. Ross focused mailers directly around each competitor’s store and also mailed the piece to a few carrier routes closest to the Domino’s Store.

Ross4Marketing designed and mailed a supersize postcard (11” x 6”) with 5 coupon offers. The graphic on the postcard reminded the customers of the variety of menu options using food shots and an aggressive offer.

Customers loved it and continued to redeem the coupon. In turn, Dominos increased business by 17% each week following the mailings. Several weeks after the initial mailings were sent out, the franchisee calculated a 300% return on investment from their initial investment. Dominos also saw a large rise in the number of new customers. One clever franchisee now goes a step further and puts together a “New Customer Welcome Pack” to include with any new customer order. Included in this packet are a Trifold Menu with coupons, Survey Card with stamp, magnet, mints, parmesan, crushed red pepper and mini-application all in an “Order Online” sticker-sealed bag.

A competitor in the neighborhood does not have to be detrimental. It can be the catalyst for a fresh take on your marketing and incorporating a campaign into the marketing plan.

If you haven’t thought about the 2016 holiday season yet, you still have time. It won’t be long before the official start of the holiday shopping season, but you can use these holiday marketing ideas any time before and during the holiday season. Holiday marketing can convert your holiday shoppers into spending more money, and encourage them to become more loyal to your business all year long. It does not need to be complicated or expensive.

Most consumers love the holidays, and they love a good deal. Give your customers a reason to visit your store or restaurant during the holiday season. Shoppers expect sales and discounts when considering what and where to purchase.

Type of Discounts

Holiday Sale Coupons

If you have a small business, limit your discounts to specific days, or specific hours. Research show that consumers prefer storewide discounts, which also may be easier to execute. If having a storewide discount doesn’t make sense for your small business, you can offer a free product with purchase, or a discount based on the amount purchased. You can also give a coupon that can be redeemed after a future date.

Shoppers expect sales and discounts when considering what and where to purchase.

How to Advertise your Discounts

Traditional advertising such as Television and Radio advertisements can be expensive, so here are a few ways to avoid large expenses.

  1. Advertise your discounts in the local/ neighborhood newspaper.
  2. Send out a mailer to your customer database, or saturate the area within 2 miles of your business.
  3. Announce the discount on social media.
  4. Hang a banner outside and if possible use sidewalk signs.
  5. Use your windows to advertise; put up posters or window clings.
  6. Handout flyers at your business and surrounding businesses.

Take advantage of this busy season, by marketing coming events or sales. Give your customers offers that can be redeemed in 2017.

Partnerships

Winter Shopping Window Decal

Lower your marketing expenses by partnering with other local businesses in your area. Partnerships with other local businesses will spread awareness about your business to a new audience of highly qualified buyers. You can simply agree to give out coupons, brochures and flyers to each other’s clients, or you can partner on special holiday packages, combining your products/services.

Partner with your vendors and suppliers. For retailers, they may be willing to put on trunk show, or send an expert to your store to provide demos. Food and beverage suppliers may offer you discounted products, that you can pass on to your customers.

Loyalty

Holiday Store Purchase

Building loyalty can be as simple as a thank you. Customers like to be recognized and thanked for their business. As an owner or manager, take the time to introduce yourself, and say thanks. During the holiday season, you can take that a step further, and hand out a holiday card or a coupon with a special offer.

Building a loyalty program does not require an expensive platform. Grow any database of addresses, email addresses or mobile phone numbers, by simply asking, or offer an on the spot discount for joining your loyalty program. Texting or emailing offers throughout the year will build customer loyalty. Ask your customers to like your Facebook page or follow you on Instagram. Use any of the many social platforms to offer short term specials, and keep in touch with your customer base.

In Conclusion

Holiday marketing is important for any business. It is a long season, starting with Black Friday and continuing through New Year’s Day. You can start your marketing effort with very little lead time. Discounts and Partnerships are simple and easy ways to end your year with record sales. Remember your loyal customers and make sure you keep them coming back throughout the coming year. Have fun, and enjoy this profitable season!